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BUY NOW FOR FREE SHIPPING OVER $600 AND NO TAX (excludes NJ) ON ALL ORDERS, LIMITED TIME ONLY!
BUY NOW FOR FREE SHIPPING OVER $600 AND NO TAX (excludes NJ) ON ALL ORDERS, LIMITED TIME ONLY!

Refund and Returns Policy

Returns & Refunds

Free cancellation is available for orders which haven't been shipped.

Our return policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for our 365 day return policy, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Opened items can be returned within 30 days of receipt. Returned products under our 30 day return policy must be in like new condition and sent back with their original packaging, and have all of the parts and components that they came with.

In all return instances, Buyer pays return shipping plus restocking fee of 20-25%.

Please note our return policy is for buyer's remorse returns - please see "Damaged Items" section for our policy regarding defective items.

Returns must be accompanied with an RMA number. Please contact us in order to have one generated.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

Damaged Items

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds, if agreed upon, will be issued to the original credit card that you use when placing your order.

Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).

However, it is up to the customer to REFUSE ANY DAMAGED FREIGHT shipments. If customer accepts damaged freight, a product claim may not be possible.

 

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)


Once your return is received, inspected, and determined to be in the agreed upon condition, the refund will be issued to your original payment method minus return shipping cost (if applicable).

If you're receiving a refund as compensation for damage or price match, the refund will be issued to your original payment method. 

Please allow 2-3 business days for the refund credit to process.


Exchanges (if applicable)

Exchanges are subject to our standard return policy. 

 

Product Quality Guarantee

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  

If your item(s) do arrived damaged, please contact us and send photos to support@gymfair.com. 

We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.

★ Customer Reviews ★

Verified Customer Testimonials

258 reviews
78%
(200)
16%
(41)
4%
(10)
1%
(3)
2%
(4)
False advertising

Item is not what was advertised in pictures but gymfair would not correct order without me paying shipping costs , and had to return what I had before replacing it. Also was never told not in stock when I ordered and waited forever before in stock

Excellent!

I had been using the smaller Powerblock dumbbells for many years, but needed to expand my set. These are perfect for what I need.

Excellent Machine and Service

My son, a freshman in high school breaks the strings on his racket after 6 hours of play; we were having 1-2 rackets strung every week. This purchase, while expensive, will be cheaper in the long run. This machine is a dream to use and makes the job very easy and quick. I found Gymfair to have the best deal on this machine as well, with free shipping. Excellent purchase and experience through Gymfair

Great value

Easy to assemble. Sturdy built. Fair price.

First Team Omni Jam hoop

The First Team Omni Jam hoop is a superior product. Set up was pretty straight forward, though the instructions could be better. The hoop is solid as a rock, play off the backboard is fantastic. The large opening in the base makes filling with sand very easy. We are very happy with our purchase!!!