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BUY NOW FOR FREE SHIPPING OVER $600 AND NO TAX (excludes NJ) ON ALL ORDERS, LIMITED TIME ONLY!
BUY NOW FOR FREE SHIPPING OVER $600 AND NO TAX (excludes NJ) ON ALL ORDERS, LIMITED TIME ONLY!

Refund and Returns Policy

Returns & Refunds

Free cancellation is available for orders which haven't been shipped.

Our return policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for our 365 day return policy, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Opened items can be returned within 30 days of receipt. Returned products under our 30 day return policy must be in like new condition and sent back with their original packaging, and have all of the parts and components that they came with.

In all return instances, Buyer pays return shipping plus restocking fee of 20-25%.

Please note our return policy is for buyer's remorse returns - please see "Damaged Items" section for our policy regarding defective items.

Returns must be accompanied with an RMA number. Please contact us in order to have one generated.

Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.

Damaged Items

As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds, if agreed upon, will be issued to the original credit card that you use when placing your order.

Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).

However, it is up to the customer to REFUSE ANY DAMAGED FREIGHT shipments. If customer accepts damaged freight, a product claim may not be possible.

 

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)


Once your return is received, inspected, and determined to be in the agreed upon condition, the refund will be issued to your original payment method minus return shipping cost (if applicable).

If you're receiving a refund as compensation for damage or price match, the refund will be issued to your original payment method. 

Please allow 2-3 business days for the refund credit to process.


Exchanges (if applicable)

Exchanges are subject to our standard return policy. 

 

Product Quality Guarantee

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  

If your item(s) do arrived damaged, please contact us and send photos to support@gymfair.com. 

We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.

★ Customer Reviews ★

Verified Customer Testimonials

214 reviews
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V
Powerblock Elite EXP Adjustable Dumbbell Set
Vainthe Julien (Norfolk, US)

Powerblock Elite EXP Adjustable Dumbbell Set

Powerblocks

Great product and prompt response from company to answer questions

Just as shown - So easy to use

Product arrived very quickly once tracking info was sent out. I was originally a little worried about the design of the product as this isn’t the traditional “dumbbell” design and I had never used a PB item before. Upon receiving the weights couldn’t be easier to use and are sleek and easy to keep in the apt! Would definitely recommend

Great service

I was a bit nervous ordering from a site I hadn't heard about and read some of the reviews about getting a hold of customer service but I still went for it. Got powerblock exps for $500 flat during covid where no one else was even close to that price. Had to wait a couple weeks for them but jll take it. They were well packaged and no damage to the boxes and are worth it for at home gym.

Finally!!

I looked high and low near and far....well...not too far like China or anything.....for powerblock sport 24 dumbbells that weren't gonna cost 300 or more. I bought my original set for 149 at play it again sports several years ago. My dtr and I loved them because they were small but went up to 24 lbs each and we could choose our weight. With all the gyms closing due to covid prices just kept climbing!!! I finally found gymfair.com and I bought a set for 259....which is still more than usual but way less than anywhere else. I have been very pleased with the weights, the customer service and the honesty of the company. I definitely recommend them to anyone.