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Description
Shipping & Delivery
Frequently Asked Questions
Refunds & Returns
First Team PortaCourt Stellar Portable Recreational Volleyball System
First Team proudly introduces the Portacourt Stellar portable recreational volleyball system. Portacourt sport bases provide the perfect combination of game quality net tension and ease of transport for budget conscious facilities that require higher level performance than common recreational tip n roll type sets. Portable volleyball sets are the answer for facilities where floor sockets are impossible or not desired. Each Portacourt sport base is designed to receive (19) 4"x8"x16" solid cement blocks (570 lbs.) commonly available at any builder's supply center.
Simply slide the Stellar volleyball post into the post receiver sleeve welded to the front of the portable base. Then using a 3/4" socket wrench lower all three protective footpads to the floor. Set net height at men's, women's or junior height and you’re ready to play! Each unit includes safety padding to cover ballast box, neck and volleyball post. The base units can be moved by one adult with no need to remove ballast blocks.
Each Portacourt Stellar package includes First Team's top quality Kevlar competition volleyball net, antennas, rope covers, post pads and base pads. Free post pad lettering is available upon request. Choose Portacourt Stellar ST package to include First Team's fully padded Sturdistand judges stand. When you game calls for a recreational portable volleyball set that promises competition quality net tension and ease of transport. Call on First Team's Portacourt Stellar systems to get your game moving!
Video Walkaround - Portacourt Stellar Portable Volleyball System
The time frame for order delivery is divided into two parts:
Processing time
Order verification, tailoring, quality check,andpackaging. All orders are usually sent to our Manufacturing & Shipping team for dispatch within 24 hours after the order is placed and payment is received.
Shipping time
This refers to the time it takes for items to be shipped from our warehouse to the destination. Delivery orders usually arrive within 5-10 business days.
The freight carrier will make attempts to contact you by your phone number on your order to schedule delivery. Please double check the phone number current. If they cannot reach you, or cannot arrange delivery, the item will have to be shipped back to us. If this happens, you may lose any shipping fees you paid for the item when the item is refunded.
Delivery is scheduled beforehand and usually takes place MONDAY-FRIDAY during business hours. You must be present for delivery and a signature is required. If you schedule an appointment then are not present without contacting the carrier, the carrier may charge a redelivery fee.
If you wish to change the delivery address after the order has shipped, you must contact us directly as soon as possible. Some changes may be not possible. If you wish to change the address after the item is already in your area, the carrier may charge a fee.
It is your responsibility to INSPECT the merchandise prior to delivery agent's departure. If the merchandise appears to be damaged in any way, please note the damage on the freight bill. This will aid in the return/replacement process.
Do you ship worldwide?
No, we only deliver to the United States.
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments.
How long will my order take to deliver?
Click here for our full Shipping and Delivery info. Your order should take between 5 to 10 business days to arrive at your doorstep.
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers' responsibility to pay the balance.
What are my payment options?
We accept payments from Amazon, Klarna, Visa, MasterCard and American Express.
What are my delivery options?
Standard shipping is from $100~$200 depending on the weight of the product, except during Free Shipping seasons.
How secure is your site?
We process payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
You will receive an email with tracking information once your order is dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you.
When will I receive my parcel?
Once your order is trackable, it will take between 5 to 10 business days to be delivered. Depending on different region's custom restrictions, this may take longer. This rarely happens in the United States.
Can I return or exchange an item?
Absolutely. We offer a 365 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.
Returns & Refunds
Free cancellation is available for orders which haven't been shipped.
Our return policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for our 365 day return policy, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Opened items can be returned within 30 days of receipt. Returned products under our 30 day return policy must be in like new condition and sent back with their original packaging, and have all of the parts and components that they came with.
In all return instances, Buyer pays return shipping plus restocking fee of 20-25%.
Please note our return policy is for buyer's remorse returns - please see "Damaged Items" section for our policy regarding defective items.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
Damaged Items
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds, if agreed upon, will be issued to the original credit card that you use when placing your order.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
However, it is up to the customer toREFUSE ANY DAMAGED FREIGHTshipments. If customer accepts damaged freight, a product claim may not be possible.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received, inspected, and determined to be in the agreed upon condition, the refund will be issued to your original payment method minus return shipping cost (if applicable).
If you're receiving a refund as compensation for damage or price match, the refund will be issued to your original payment method.
Please allow 2-3 business days for the refund credit to process.
Exchanges (if applicable)
Exchanges are subject to our standard return policy.
Product Quality Guarantee
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrived damaged, please contact us and send photos to support@gymfair.com.
We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
Item is not what was advertised in pictures but gymfair would not correct order without me paying shipping costs , and had to return what I had before replacing it. Also was never told not in stock when I ordered and waited forever before in stock
My son, a freshman in high school breaks the strings on his racket after 6 hours of play; we were having 1-2 rackets strung every week. This purchase, while expensive, will be cheaper in the long run. This machine is a dream to use and makes the job very easy and quick. I found Gymfair to have the best deal on this machine as well, with free shipping. Excellent purchase and experience through Gymfair
The First Team Omni Jam hoop is a superior product. Set up was pretty straight forward, though the instructions could be better. The hoop is solid as a rock, play off the backboard is fantastic. The large opening in the base makes filling with sand very easy. We are very happy with our purchase!!!
